PRIVACY AND COOKIE POLICY
Coda Octopus Martech Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy when you use our service or website.
This policy (together with our terms of use and any other documents referred to in it) explains how and why we collect your information, what we do with it, and what control you have over our use of it.
From time to time, we add or change functions, features or products to our website or add or change services. This, along with our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer to this Privacy Policy regularly to review any amendments. We will endeavour to e-mail you an updated copy if you have ‘opted in’ to receive our e-mail communications.
Coda Octopus Martech Limited is the Data Controller for the personal information you provide. We can be contacted at the address given at the end of this policy.
Your privacy is of the utmost importance to us, and we will never release your personal information to anyone outside the Coda Octopus Group for mailing or marketing purposes.
By using our site or any of the services accessed through it, you agree to the content of this Privacy Policy.
This website is not intended for children, and we do not knowingly collect data relating to children using this website.
Before navigating our website, if you have any queries relating to this Privacy Policy or do not understand it, please get in touch with us by e-mail at privacy@martechsystems.co.uk
Call +44 (0) 1305 770440 between 8.30 am and 4.30 pm (GMT) Monday through Friday and ask for the legal department.
YOUR DUTY TO INFORM US OF CHANGES
The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.
WHAT DATA DO WE COLLECT AND WHY DO WE USE IT?
We collect and process information about you to provide the products, services or information you have requested, wish to buy or use.
When you register with us or at other times, you may be asked for information about yourself, such as your name, e-mail address, postal address, telephone number, and bank account details. Profile data covering your purchases or orders made by you, your interests, preferences, feedback, and responses to customer surveys. Results of product trials and similar. Marketing and communications data, including your preference for receiving marketing materials from us.
We may share your information with any Coda Octopus Group member, including our subsidiaries, our ultimate holding company, and its subsidiaries based in the UK, the US, Australia, and Denmark. We may also share your information with IT and system administration service providers in the UK and the US and professional advisors, including lawyers, bankers, auditors and insurers based in the UK, the US, Denmark and Australia.
We may also disclose your personal information to regulatory authorities to comply with a law or legal request, address security, fraud, or technical matters, or protect our and your rights or interests.
We will not allow any third party outside the Coda Octopus Group to use your personal information for any other purpose than ours.
LOG FILES/IP ADDRESSES
When you visit our website, we automatically log your IP address (the unique address that identifies your computer on the internet), which is automatically recognised by our web server. We may use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
NON-PERSONAL INFORMATION
We may automatically collect non-personal information about you, such as the type of internet browser you use and the site from which you linked to our website. You cannot be identified from this information, and it is only used to assist us in providing an effective service on our website.
COOKIES
You need to accept cookies to fully use the features on our website or your computer, tablet, or mobile phone. We can only provide you with certain personalised features by using Cookies.
We use cookies for the following reasons:
- To identify who you are and to access your account information
- To estimate our audience size and patterns
- To ensure that you are not asked to register twice
- To track navigation around our website to improve its usability
Cookies are small text files containing information sent by a web server to a web browser and stored on your computer, tablet, or mobile phone when you visit certain pages. The data is then sent back to the server each time the browser requests a page from the server, enabling the web server to identify and track the web browser.
“Session cookies” keep track of you while you navigate our website and will be deleted from your computer when you close the browser. “Persistent cookies” enable our website to recognise you when you visit, and they remain stored on your computer until deleted or until they reach a specified expiry date. Our website uses both “session” and “persistent” cookies. Find out more about cookies here: https://www.aboutcookies.org/
We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use using cookies stored on user’s computers. The information generated is used to create reports about the use of our website. Find out more here: http://www.google.co.uk/intl/en/policies/privacy/
Cookies do not store sensitive information (for example, your name, address, or payment details); they hold the ‘key’ that, once you have logged on to a website, is associated with this information.
If you want to restrict, block or delete Cookies from our website or any other website, you can use your browser to do this. Each browser is different, so check your browser’s ‘help’ menu or your mobile ‘phone manual to learn how to change your Cookie preferences. Most browsers allow you to reject all cookies, while some will enable you to reject just third-party cookies. Blocking all cookies can have a negative impact on the usability of many websites, including ours.
THIRD-PARTY COOKIES
When you visit www.martechsystems.co.uk, you may encounter some Cookies unrelated to our website or company. If you go to a web page that contains embedded content, such as YouTube, you may be sent cookies from these websites. If you ‘share’ our website content with friends through social networks like Facebook and Twitter, you may be sent cookies from these websites. As we have no control over these cookies, we recommend you check the third-party websites for more information about their cookies and how to manage them.
To learn about Cookies on your device set by other companies and opt out of them if you wish, please see the Network Advertising Initiative website. Find out more here: www.networkadvertising.org/choices/
Here is a list of the main Cookies used on our website, www.martechsystems.co.uk and what they are used for:
Google Analytics collects information about how visitors use our site anonymously, including the number of visitors, where visitors have come to the site and the pages they have visited. We use the information to compile reports and to help us improve the site. You can choose to opt out of Google Analytics here: https://www.google.com/policies/privacy/
Facebook Cookies: Features for sharing via Facebook. https://en-gb.facebook.com/full_data_use_policy
YouTube Cookies: These are features for sharing videos via YouTube and remembering what videos you’ve seen. https://www.youtube.com/static?template=privacy_guidelines&gl=GB
Twitter Cookies: Features for sharing via Twitter. https://twitter.com/en/privacy
LinkedIn Cookies: Features for sharing LinkedIn. https://www.linkedin.com/legal/privacy-policy
WITH WHOM IS THE INFORMATION SHARED?
Coda Octopus Martech Limited will not share, sell, or license your personal information to third parties outside Coda Octopus Group other than in the case of a sale of the Company. We may disclose your personal information (1) to third-party suppliers who provide services on our behalf and (2) if you have opted in and given consent for this.
INFORMATION ABOUT PRODUCTS AND SERVICES
It is essential to us that we provide you with the highest level of service. To do this, from time to time, we may send you details of our products and services that we think may be of interest to you. You may have ‘opted in’ to receive information from us. If you do not wish to receive further information, please e-mail us at privacy@martech@martechsystems.co.uk or click on the ‘unsubscribe’ link on any of our emails.
DATA SECURITY
We place great importance on the security of all information associated with our customers. However, you should be aware that information transmission via the Internet is not completely secure. Even though we will endeavour to protect your data, we cannot guarantee the security of your data transmitted to our site, and therefore, any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to prevent unauthorised access.
We have appropriate security measures to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel and third-party service providers have access to user information protected by strong passwords, up-to-date firewalls, and anti-virus software. While we cannot guarantee that data loss, misuse or alteration will not occur, we will use our best efforts to prevent this.
WHERE IS INFORMATION STORED?
The information we collect is primarily stored on computers and servers in the UK. Information submitted by you may be transferred by us to our other offices and affiliated companies in the Coda Octopus Group, primarily based in the US. The staff at these locations may be engaged in delivering your order, processing payment details, and providing support. We take all steps reasonably necessary to ensure that your data is protected, as all our group companies follow the same rules for processing your data.
Occasionally, your data can be transferred to reputable third-party suppliers outside the European Economic Area (EEA). We may use template contract clauses approved by the European Commission to ensure that your data is protected similarly to that of the EU.
COMMENTS/SUBJECT ACCESS REQUEST
We try to be as open as possible to give people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the EU General Data Protection Regulation. Such requests should be e-mailed to privacy-martech@codaoctopus.com. If we do hold information about you, we will:
- Give you a description of it
- Tell you why we are holding it
- Tell you who it could be disclosed to
- Let you have a copy of the information in an intelligible form
We will endeavour to answer your request within 30 days of receipt.
Please e-mail or write to us with any questions, concerns or comments you have about our Privacy Policy to:
E-mail: privacy-martech@codaoctopus.com
Address: Coda Octopus Martech Ltd
Legal Department
17 Mereside, Osprey Quay
Portland
Dorset
DT5 1PY
United Kingdom
COMPLAINTS
We are committed to ensuring your data is processed lawfully, fairly and securely. If you have any questions or concerns about how we process your data, please get in touch with us at the address above, and we will attempt to resolve any issues you may have. If you remain unsatisfied, you can contact the Information Commissioner’s Office at:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: +44 (0)303 123 1113
